Everyday Grace

Grace for the Hacker

April 17, 2015

I got a call from a man with a thick indian accent named Sam from Microsoft Windows Support and who said their records showed that my computer is infected by a virus. I said, “Oh no what should I do?” For the next 20 minutes, he took me step-by-step through how to verify all the issues wrong with my computer, each time prompting me to tell him what I saw on my screen.

At about the 30 minute mark, he instructed me to log on to a web service that shares your screen remotely with another person and gave me a private session id to enter so he could finish cleaning my computer. At that point, the following conversation ensued:

Me: “You know, if you accepted Christ as the ruler of your life, you wouldn’t want a job like this.”

Sam: “Christ wouldn’t want me to work in technical support?”

Me: “No, Christ wouldn’t want you stealing other people’s information. In fact, Christ would give you a heart for helping others like I have been doing the past half an hour.”

Sam: “How have you been helping others?”

Me: “Well, for starters, you haven’t been able to call anyone else during our call.

Sam: “But how do you explain how I know you are Mr. DiMarco and I led you through all those screens on your computer?”

Me: “If you really knew me, you’d know that I only use Macs and I just so happened to have an old Windows computer in an arcade cabinet that’s never connected to the internet. That’s how I gave you the info you sought in order to verify I was falling for your scam.”

Sam: (incredulous) “Do you really think this has helped others?”

Me: “Maybe not, but maybe when your head hits your pillow tonight, you’ll remember that Mr. DiMarco guy is praying for you and that Jesus wants you to surrender your life to him for a far greater purpose; he wants you to receive his love and that will motivate you to love others. Believe or not Sam, this call will be rattling around in the back of your head for a long time.”

Sam: (sticking to his script,) “I’m sorry I couldn’t help you with your virus, can I give you a number to call when you want to finish cleaning your computer?.”

Me: “Sam, sin is a virus in all of us but God sent his son to live a perfect life and sacrifice it for all our sins. The virus can be wiped clean if you just cry out to Jesus to save you. He is available 24/7 to answer your call.”

*Click* (Sam hangs up.)

I share this story not to warn about a common scam going around or to puff myself up; countless times I’ve hung up on or yelled at telemarketers and scammers. Just today I saw the Britt McHenry/ESPN video of her insulting a towing company employee and said to myself, “I totally could’ve done that.”

No, I share this story to remind everyone that the gospel is good news for the hacker and the scammer, just like it was and is good news to me every day. It’s good news to share with anyone that God puts in our path.

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